Here at My Shop Coffee we appreciate your business. We guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products when the following guidelines are applied.
My Shop Coffee will honor returns / refunds if the following issues arise
1. Customer receives any coffee / tea other than what they ordered.
2. Customer receives any grind of coffee other than what they ordered.
3. Customer receives someone else's coffee / tea.
4. Coffee / tea was damaged during shipment.
Any orders less than $30, will be replaced with no need to pick up. Any orders $30 or more may need to be shipped back or picked up for return or exchange. Please contact us at firstname.lastname@example.org or by Phone: 714-801-6759 for details. In the case of a credit refund or exchange, you will receive a credit / exchange once the product has been returned either by shipment or pickup.You can expect a refund within the 10 business days in the original mode of payment.
My Shop Coffee will not honor returns / refunds for the following reasons.
1. Customer does not like particular coffee / tea or flavored coffee / tea.
2. Customer states the coffee / tea was "not what (they) expected" or "not what (they) are used to from another company"
3. My Shop Coffee was not notified within 14 days after delivery.
4. Extenuating circumstances including fraud from customers.
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. if the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the return shipping costs, re-shipping costs, and any damaged incurred on the way to My Shop Coffee. All shipments will be made via FedEx Ground. Customers are responsible for upgrades to FedEx Next-Day Air, 2ND Day Air, or 3RD Day Select.